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How to delete a Pokerstars account?

Pokerstars has in my personal opinion the best poker app in the world. But when you’re done playing poker, you might be considering to close your account. In that case: Don’t look further, because I’m about to explain how you can do that with a request to the customer support team.

I’ll show you below with pictures how I managed to remove my profile on a desktop computer:


 1  Open your email account and compose a new email


Subject: Deletion of my Pokerstars account

Message: Dear customer service of Pokerstars,

I would like to have my Pokerstars account closed -> Reason: I’m not planning to play poker anymore.
Username associated to my account: [your username]
Email address associated to my account: [your email address]
Can you please confirm me the removal of my data?
Kind regards,
[your name]

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 ✅  Result

What an incredible customer service team they have! 3 minutes after my request, I received an email: “At your request, we have closed your account.”

I also learned in this e-mail here that there’s a second way to close your profile: “simply not using your account is equivalent to closing it, as the system will recognize it is inactive after a six month period.”

So it’s up to you to choose one of these 2 methods to remove your profile.

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