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How to delete my Hightail account?

Hightail is a popular file sharing website. But if you have an account on their website and you’re thinking about closing it, we’re here to help and facilitate that process for you. All it takes to remove your profile, is 1 simple removal request by email to their support team.

Contacting the customer service by email is easy and will take you no more than 2 minutes. I tested it myself and the day after it my account was deleted.

I’ll show you below in step 1: what your email needs to contain and as a result: how they will respond to your request:

 1  Open your email account and send an email to

I found this email address in the privacy policy of their website. I tried myself to cancel my account and it turned out to work, as you will notice in the result below.

What do you need to mention in your e-mail?

  • To:
  • Subject: Request to delete my account
  • Message: A correct removal request needs to contain 3 things:
    1. Identity of the account you want to delete: Your email address that is associated with the account and your name.
    2. Reason(s) for removal: e.g. I’m not using it anymore, duplicate account, too expensive,…
    3. Last but not least: Send this request from the email address that’s associated with the account (for security reasons)

delete hightail account 1

 ✅  Result

1 day after my email, they reacted very professionally to my removal request. 

As you can see in the screenshot below, they won’t make a problem of the fact that you want to delete your account. All you need to do is, if you’d like to go through with the deactivation, respond to their email and they will take care of the rest.

delete hightail account 2

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